Shipping & Delivery Policy

mysupplymate.com is committed to delivering your order in the fastest possible time frame, with maximum care and the highest quality packaging.

1. Dispatch & Delivery Timelines

  • All online paid orders are shipped within 24–48 hours of being placed.

  • Orders are typically delivered within 5–8 working days from the date of dispatch.

  • Express delivery applies to all online paid orders and takes 4–6 working days for major cities.

  • We ship throughout the week, except Sundays and public holidays, during normal working hours.

Estimated delivery time from the date of dispatch:

  • Delhi, Mumbai, Bangalore, Hyderabad, Chennai: 3–6 working days

  • Rest of India: 5–8 working days

2. Courier Partners

To ensure your order reaches you in good condition and in the shortest possible time, we ship only through reputed courier agencies such as DTDC, Bluedart, and Delhivery.

If no courier service is available in your area, we will try to ship your order via Government Registered India Post; however, this cannot be guaranteed.

3. Shipping Charges & GST

  • Shipping is free on all online paid orders within India.

  • The shipping charge, where applicable, is fixed — irrespective of the number of products in your cart.

  • All our prices are inclusive of GST (Goods and Services Tax). As per the Government of India, mysupplymate.com is fully GST compliant.

4. Delivery Address & Remote Locations

Every order is delivered to the address provided by you at the time of placing the order. For remote locations, or areas where doorstep delivery cannot be attempted by the courier, the recipient may be asked to collect the package from the nearest delivery centre.

5. Unboxing Video — Mandatory

Please record a continuous unboxing video, starting from the sealed courier package through to the full product being revealed. Without this video, no complaint will be entertained under any circumstances.

6. What If the Product Arrives Damaged?

If you receive the product in a bad condition, or if the packaging appears tampered with or damaged before delivery, please follow these steps:

  • Record a parcel-opening video of the package.

  • Contact our team at office@mysupplymate.com mentioning your Order ID, or call us at +91 99902 22560 (Monday to Saturday, 10:00 AM – 7:00 PM).

We will arrange a reverse pickup of the damaged product and ship a brand-new replacement to you at no additional cost. Please ensure that the original product tags and packaging are intact when you send the product back.

Thank you for shopping with SupplyMate.