Terms & Conditions

By using the shopping services of mysupplymate.com (“SupplyMate”), you (the Customer) are deemed to have accepted the terms and conditions listed below. SupplyMate reserves the right to add, delete, alter, or modify these terms at any time. Customers are advised to read them carefully each time they use the service.

1. General

mysupplymate.com is a platform specialising in customised corporate wear, uniforms, and promotional merchandise.
By placing an order, the customer authorises SupplyMate to process the order and arrange delivery.
SupplyMate acts solely as a service provider and not as a buyer or seller of third-party products. All transactions take place between the customer and the vendor/merchant.
By creating an account, you agree to receive communications from us via email, telephone, SMS, and chat. If at any time you wish to stop receiving such communications, you agree to notify us by email.

2. Pricing & Taxes

All prices are listed in Indian Rupees (INR).
Applicable GST (5%, 12%, 18%, or 28%, depending on the product category) is applied at checkout. mysupplymate.com is fully GST compliant as per the Government of India.

3. Delivery

Orders placed before 2:00 PM are processed within the next 24–48 hours.
Delivery may take 4–10 days depending on your location and product availability.
mysupplymate.com shall not be liable for delays or failed deliveries arising from:

Incorrect or incomplete delivery addresses
Public holidays, curfews, natural disasters, or government restrictions
Rejection of the shipment by the recipient
Courier company policies

Rejected or undelivered orders returned to us may still be chargeable.

4. Cancellations & No-Return Policy

As all products are customised with your logo or company name, no returns or exchanges are accepted.
Orders cannot be cancelled after placement. However, change requests may be raised within 2 working hours of ordering; we will do our best to accommodate them but cannot guarantee changes.

5. Product Availability & Substitution

Products will be delivered as shown on the website, from the listed sources.
In case of unavailability, customers will be informed and given the option to modify the order or wait.
If a perishable item is at risk of spoiling, SupplyMate reserves the right to substitute it with a similar non-perishable item.

6. Liability & Responsibility

We shall not be liable for:

Any mismatch between the product and the customer’s quality expectations
Damage to, or misappropriation of, the product by the receiver
Issues resulting from mistaken identity at the time of delivery

Our liability is limited to the value of the purchased product.
The service is provided “as is”, without warranties of any kind.

7. Brand Affiliation Disclaimer

SupplyMate has no affiliation with any brand, whether in India or internationally. All products listed and sold on our platform — including t-shirts, coats, uniforms, and other merchandise — are either manufactured in-house or procured from independent vendors.

For example, our “polo t-shirts” refer purely to the style of the garment (i.e., collared t-shirts) and have no connection with any branded product. All tags, fabrics, and packaging materials are sourced independently and are not associated with any brand whatsoever.

8. Intellectual Property

mysupplymate.com does not claim ownership of any trademarks or brand names featured on the site. All trademarks and brand names belong to their respective owners.

9. Replacement for Damaged or Wrong Products

If you receive a damaged product or an incorrect item, a complete and uncut video of the parcel opening — from start to end — is mandatory to be eligible for any replacement.

The video must clearly show the parcel being opened for the first time, without any cuts or edits.
The outer packaging, shipping label, and the damaged or incorrect item must be clearly visible in the video.
Claims without this video will not be entertained under any circumstances.

This policy helps us ensure fairness and transparency, and prevents misuse.